TITLE

Customer loyalty tied to service rep happiness

AUTHOR(S)
Mooney, Elizabeth V.
PUB. DATE
May 2001
SOURCE
RCR Wireless News;5/14/2001, Vol. 20 Issue 20, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the plan of companies in the wireless communication systems industry to monitor linkage between subscriber churn and increasing turnover among customer service representatives in the United States. Rate of its turnover; Suggestion to empower customer service employees.
ACCESSION #
4493875

 

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