Byers tell salespeople to 'sketch' customers

Linville, Jeff
May 2001
Furniture/Today;05/21/2001, Vol. 25 Issue 36, p77
Trade Publication
Focuses on consultants Iris and Jay Byers' advice to help retail salespeople boost sales. Importance of 'sketching' customer preferences; Background information on the two consultants; Tools at salespeople's disposal; Keys to improving sales.


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