TITLE

Questions and answers

AUTHOR(S)
Shelton, Ken
PUB. DATE
April 1998
SOURCE
Executive Excellence;Apr98, Vol. 15 Issue 4, p2
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Presents several books on industrial management. `Know Thy Customer,' by Kevin Sharp and Daniel Johnson; `Customer Connections,' by Robert E. Wayland and Paul M. Cole; `Customer Service for the New Millennium,' by Robert Tucker.
ACCESSION #
448878

 

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