TITLE

THE DYNAMICS OF ACTION-ORIENTED PROBLEM SOLVING: LINKING INTERPRETATION AND CHOICE

AUTHOR(S)
RUDOLPH, JENNY W.; MORRISON, J. BRADLEY; CARROLL, JOHN S.
PUB. DATE
October 2009
SOURCE
Academy of Management Review;Oct2009, Vol. 34 Issue 4, p733
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
We offer a theory of action-oriented problem solving that links interpretation and choice, processes usually separated in the sensemaking literature and decision-making literature. Through an iterative, simulation-based process we developed a formal model. Three insights emerged: (1) action-oriented problem solving includes acting, interpreting, and cultivating diagnoses; (2) feedback among these processes opens and closes windows of adaptive problem solving; and (3) reinforcing feedback and confirmation bias, usually considered dysfunctional, are helpful for adaptive problem solving.
ACCESSION #
44886170

 

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