How do we measure our employees' soft skills?

Gillen, Terry
October 2009
People Management;10/8/2009, Vol. 15 Issue 21, p33
The article presents pieces of advice to a human resources (HR) manager at a firm providing services to small and medium enterprises (SMEs) on how his company can measure employees' soft skills. Jost Wahlen, head of learning and development at Allianz Insurance, recommends the involvement of staff members in a dialogue on the company's financial aspect and management strategy. Jane Sunley of Talent Toolbox and Learn Purple, notes the need to ensure that the company's performance measures are robust and reflect the attributes required in the company.


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