Serafin, Tatiana
October 2009
Forbes Asia;10/19/2009, Vol. 5 Issue 16, p70
The article presents information related to the U.S. outsourcing firm TeleTech Holdings Inc. For the 12 months ending June 30, 2009, TeleTech's sales and net profits were down 11% and 1%, respectively due to recession. According to Kenneth Tuchman, TeleTech's chief executive officer (CEO), the business can be put back on the fast track by increasing reliance on the Philippines. Through inbound customer calls, TeleTech is trying to diversify its revenues.


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