A Model for Change

Ahmed, Faiz; Fotovat, Saeed
October 2009
Best's Review;Oct2009, Vol. 110 Issue 6, p117
Trade Publication
The article presents part two in a series of articles which relates about a target operating model that links claims professionals and law firms, which is said to benefit insurance companies. It mentions that such model is not just about the adoption of technology but also about learning new tools, adapting new processes and changing behaviors. It relates that an integrated technology program and a deeper knowledge of business data are needed to support achieve success.


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