Bath Travel

September 2009
Travel Weekly (UK);9/25/2009, p40
Trade Publication
In this article, the mystery shopper evaluates the customer services travel agency Bath Travel located at 9 High Street in London, England, for a cruise to Nile River. The agency gets full marks for appearance with colourful flyers and brochures, both in the window and inside. The agency's agent tried to close the sale and encouraged to book the special offer as there were only two places left. It is stated that, the experience at the agency was average, neither valuable nor unhelpful.


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