TITLE

TARGETING THE SWITCHABLE INDUSTRIAL CUSTOMER

AUTHOR(S)
Gensch, Dennis H.
PUB. DATE
January 1984
SOURCE
Marketing Science;Winter84, Vol. 3 Issue 1, p41
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article presents a new approach to target marketing. An industrial market for electrical equipment is segmented on the basis of the strength of current preferences as defined by the probabilities of selecting the various suppliers. A modification of a disaggregate attribute choice model (logit) is used to identify the firm's "switchable" customers. The "switchable" customers are then targeted by direct personalized mail and visits by a "missionary" sales force. A major supplier of large-scale electrical equipment utilized this methodology with impressive sales results. (Industrial Marketing; Choice Models; Brand Switching; Supplier Loyalty)
ACCESSION #
4473732

 

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