Scoring system

September 2009
Travel Weekly (UK);9/4/2009, p29
Trade Publication
The article presents information on how Mystery Shopper, an agent for the journal "Travel Weekly" evaluates various travel agents for their services. Scores will be less for those agencies that keeps Mystery Shopper waiting for 15 minutes or longer without acknowledgement. Advice and product knowledge makes 50% of the scoring. Customer service is evaluated which contribute 25% of the score.


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