September 2009
Travel Weekly (UK);9/4/2009, p28
Trade Publication
The article presents information related to a visit by Mystery Shopper, an agent for the journal "Travel Weekly" to Thomson Holidays of TUI UK in Wrexham, Wales. According to the agent, the consultant did not appear to have any knowledge about the Chinese New Year. She did a search and gave a nicer hotel option with Kuoni. She was not able to give information about the flight duration. According to Mystery Shopper, the agent took little initiative and appeared to have poor product knowledge.


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