TITLE

IS IT WORTH COMPLAINING AND DO HOLIDAY COMPANIES LISTEN?

PUB. DATE
September 2009
SOURCE
Travel Weekly (UK);9/4/2009, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on a new survey on customer services which says that 87% of the respondents say that hotels listen to their complaints. According to a survey of Thomson and First Choice customers, 63% customers agree that tour operators listen to them, as opposed to 50% agreeing that airlines listen to them. It is also found that seventy percent travelers filled out a customer satisfaction form.
ACCESSION #
44528126

 

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