Shared service approach requires ongoing commitment

Killian, Michelle
May 2001
Employee Benefit News;May2001, Vol. 15 Issue 6, p64
Reports on the shared service approach implemented by SmithKline Beecham Corp., now GlaxoSmith Kline, through a partnership with CallConnect Communications. What is necessary to implement the shared service; What allows the staff to focus attention on strategic company issues; Benefits of SmithKline Beecham from the service.


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