TITLE

Make Product Inspection a Friendly Affair

AUTHOR(S)
Smith, Jim K.
PUB. DATE
September 2009
SOURCE
Quality;Sep2009, Vol. 48 Issue 9, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article comments on the correlation of customer satisfaction and quality management in the U.S. The author mentions that companies must be consistent when determining one's product standards and quality must be based from a customer's perspective and not from producer's view. He adds that for a firm to effectively gauge the quality of products or services, customer satisfaction should be measured.
ACCESSION #
44523953

 

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