Improving Quality Through Sharing

September 2009
H&HN: Hospitals & Health Networks;Sep2009, Vol. 83 Issue 9, p36
Trade Publication
The article describes how the Duke University Hospital in Durham, North Carolina uses the art of storytelling to improve the hospital's patient care. A voluntary seminar called Safe Choices was designed, allowing employees to understand the importance of behavioral choices through storytelling. The seminar presents 10 actual stories involving safety events and near misses for employee and patient discussions to make them understand the impact of their actions on quality service and empower front-line staff to actively engage in improving performance.


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