TITLE

Improving Quality Through Sharing

PUB. DATE
September 2009
SOURCE
H&HN: Hospitals & Health Networks;Sep2009, Vol. 83 Issue 9, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article describes how the Duke University Hospital in Durham, North Carolina uses the art of storytelling to improve the hospital's patient care. A voluntary seminar called Safe Choices was designed, allowing employees to understand the importance of behavioral choices through storytelling. The seminar presents 10 actual stories involving safety events and near misses for employee and patient discussions to make them understand the impact of their actions on quality service and empower front-line staff to actively engage in improving performance.
ACCESSION #
44499157

 

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