Communication breakdown

Conrad, Dennis
October 2009
Casino Journal;Oct2009, Vol. 22 Issue 10, p28
Trade Publication
The article presents the author's view regarding the communication issue in gambling industry in the U.S. The author notes the existence of communication craziness among the new players in the industry, particularly in casinos. The author highlights the customer communication craziness including poor timing, inappropriate languages and the messages from the casinos. Moreover, the author also mentions the prevalence of wrong language in casinos.


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