Revamp Registration, Ramp Up Collections

October 2009
HealthLeaders Magazine;Oct2009, Vol. 12 Issue 10, p43
The article focuses on the problem of collecting from patients with consumer-directed or high-deductible health plans (CDHP) because hospitals do not accurately determine the patient's deductible share in the U.S. With millions of CDHP and self-pay patients, the article notes that deductibles on traditional and indemnity plans have gone up. Effingham Hospital in Springfield, Georgia started an in-house collection department and uses a software from nTelagent that automatically calculates the patients bills.


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