Threefold increase for income protection cases

Scott, Tracey
September 2009
Money Marketing;9/10/2009, p13
The article reports that income protection (IP) complaints made by firms have increased three times from 2006 to 2008 as shown by the Financial Service Authority data in Great Britain. The data shows that a total of 35,439 IP complaints have been filed in the said period, which increased by 173% from 6,430 in 2006 to 11,492 in 2007 and 17,515 in 2008. It notes that 25% of the 281,275 total general insurance and pure protection complaints were due to misleading advice, and poor customer service.


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