Public comments won't be same as private

October 2009
Healthcare Risk Management;Oct2009, Vol. 31 Issue 10, p118
The article focuses on the comment made by healthcare crisis management expert Susan Tellem in Los Angeles, California regarding the proper conduct of asking an apology in an adverse event.


Related Articles

  • Are there circumstances where ghost- blogging and tweeting are acceptable?  // PRWeek (U.S. Edition);Feb2010, Vol. 13 Issue 2, p29 

    The article presents a debate on the circumstances of ghost-blogging and tweeting. According to Susan Tellem, cofounder of Tellem Worldwide, ghost tweeting is true and it is the job of public relation (PR) professional to get to know the executives and company they are working with inside and...

  • E-mail addresses in a jiffy. Elsasser, John // Public Relations Tactics;Jun95, Vol. 2 Issue 6, p3 

    Reports that public relations professionals Susan Tellem and Erick Deutsch are creating the media.com, a series of electronic mail media directories. First directory to contain contact information about reporters specializing in health care and biotechnology.

  • Business feature: Bonuses may be economic casualty or an incentive. ROSENBERG, JOYCE M. // Native American Times;10/24/2008, Vol. 14 Issue 92, p6 

    The article focuses on the idea that the year-end bonuses or holiday gifts may end up a casualty of the U.S. economy, or may turn into incentives to help boost sales and profits. Susan Solovic, chief executive of SBTV.COM, said that in past years, she gave employees gifts as signs of...

  • Health authorities debate marketing's role in rising cost of hospitalization. Higgins, Kevin // Marketing News;12/9/1983, Vol. 17 Issue 25, p1 

    The article reports that the role of marketing in the hospital industry in the U.S. is contributing to the increasing cost of hospitalization based on a study published in the "New England Journal of Medicine." Patients were charged 24.3% more than public hospitals and 9.8% more than voluntary...

  • Westin apologizes. Olsztynski, Jim // PHC Profit Report;1/15/96, Vol. 4 Issue 2, p8 

    Reports on the apology by Westin hotelin Province after a publication was made about one of their employees. What the publication was about.

  • We promised you a change...But this isn't what we had in mind.  // Journal of Environmental Health;Oct1995, Vol. 58 Issue 3, p34 

    Presents an apology on a previous article in the September Journal.

  • `I've said I'm sorry, haven't I?' A study of the identity implications and constraints that... Bennett, Mark; Dewberry, Christopher // Current Psychology;Spring94, Vol. 13 Issue 1, p10 

    Presents the results of a study on psychologist E. Goffman's analysis of the corrective cycle and on constraints associated with the receipt of apologies. Implications of accepting or rejecting apologies; Subjective sense of constraint upon receipt of unsatisfactory apologies; Tendency to...

  • Anatomy of a good apology. Bailey, Janet // Glamour;Nov96, Vol. 94 Issue 11, p60 

    Presents four elements of a good apology, according to psychiatrist Aaron Lazare. Acknowledgement; Explanation; Pain; Reparation.

  • `I made a mistake and I'm sorry!'  // Christian Science Monitor;5/13/97, Vol. 89 Issue 117, p17 

    Presents a religious perspective on saying sorry for something said or done. What it takes to say I am sorry; Comments about God.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics