TITLE

Making The Grade For Service, Safety

AUTHOR(S)
Mendez-Wilson, Deborah
PUB. DATE
May 2001
SOURCE
Wireless Week;05/07/2001, Vol. 7 Issue 19, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the dissatisfaction with the Web-based customer care of wireless phone companies, according to Web-based surveys. Top customer complaints; Telecommunication carrier reaction to the report; Why telecommunication companies should consider the survey findings.
ACCESSION #
4437425

 

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