Making The Grade For Service, Safety

Mendez-Wilson, Deborah
May 2001
Wireless Week;05/07/2001, Vol. 7 Issue 19, p1
Trade Publication
Reports on the dissatisfaction with the Web-based customer care of wireless phone companies, according to Web-based surveys. Top customer complaints; Telecommunication carrier reaction to the report; Why telecommunication companies should consider the survey findings.


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