TITLE

Listening for Clues

AUTHOR(S)
Hoffman, Thomas
PUB. DATE
September 2009
SOURCE
Bank Technology News;Sep2009, Vol. 22 Issue 9, p21
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the launch of the Trading Interaction Surveillance Solution, software that applies analytics to transactional data from New York-based Actimize Inc. The software integrates transactional data with voice analytics to examine telephone recordings. Ido Ophir, vice president (VP) of strategic account management of Actimize Inc., claimed that the software understands the context of a discussion.
ACCESSION #
44210605

 

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