Concept stores are one to watch

Dempsey, Karen
August 2009
Travel Weekly (UK);8/7/2009, p5
Trade Publication
The article explores the concept of the multi-channel model of concept shops. This model entails joining up Web, shop and call centre to interact with consumers. It takes away the fear that online bookings will undercut high-street business by encouraging online bookers to visit stores. The model is a different way of selling and working.


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