Beyond Accountability

Murphy, Emmett C.
September 2009
Leadership Excellence Essentials;Sep2009, Vol. 26 Issue 9, p14
The article outlines the steps that leaders need to create a responsibility-driven corporate culture. Becoming the customer's partner is the initial step. Mining the knowledge and insight of front-line associates is considered critical to grasping the customer partnership existence. People that responsible leaders hire are those who claim personal responsibility for their work.


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