TITLE

Beyond Accountability

AUTHOR(S)
Murphy, Emmett C.
PUB. DATE
September 2009
SOURCE
Leadership Excellence Essentials;Sep2009, Vol. 26 Issue 9, p14
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article outlines the steps that leaders need to create a responsibility-driven corporate culture. Becoming the customer's partner is the initial step. Mining the knowledge and insight of front-line associates is considered critical to grasping the customer partnership existence. People that responsible leaders hire are those who claim personal responsibility for their work.
ACCESSION #
44114326

 

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