Bridging the gap--the requirement for case management

Everhard, John
June 2009
IM@T.Online;Jun2009, p1
Trade Publication
The article presents information on automated case management to improve operational efficiencies of organizations in managing end-to-end process. It has been stated that incorporation of case management system within an intelligent, rules-based business process management (BPM) infrastructure improves customer management capability of the firm. It has also been stated that staff effectively understand the processes involved in data management through case management system.


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