Results-Oriented Customer Service Training

Sunoo, Brenda Paik
May 2001
Workforce (10928332);May2001, Vol. 80 Issue 5, p84
Provides information on the results-oriented customer service training and practice applied by several companies in the United States to promote customer satisfaction. Promotion of accountability in the customer-service team of Gulf Breeze Hospital in Florida; How Wild Oats Markets Inc. treats its customers; Move of PPL Corp. to use computers in conducting their jobs.


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