TITLE

Power to the people

AUTHOR(S)
Milne, Roger
PUB. DATE
August 2009
SOURCE
Utility Week;8/7/2009, p7
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the British Office of Gas & Electricity Markets' Consumer First Initiative which aims to find ways of putting the consumer at the center of policy. Market research and consumer specialist Jude Cummins was hired by the regulator for the research undertaken by Consumer First. Some of the issues explored by the Consumer First Panel include attitudes to suppliers, views about their own energy usage and what information would make the switching process easier. According to panellists, several consumers are confused by current bills.
ACCESSION #
44029227

 

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