Power to the people

Milne, Roger
August 2009
Utility Week;8/7/2009, p7
Trade Publication
The article focuses on the British Office of Gas & Electricity Markets' Consumer First Initiative which aims to find ways of putting the consumer at the center of policy. Market research and consumer specialist Jude Cummins was hired by the regulator for the research undertaken by Consumer First. Some of the issues explored by the Consumer First Panel include attitudes to suppliers, views about their own energy usage and what information would make the switching process easier. According to panellists, several consumers are confused by current bills.


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