Everything hinges on customer service
- Consumers: we want deposit protection and more fun. // Cabinet Maker;7/20/2001, Issue 5247, p1
Reports the issues concerning the belief of the consumers on furniture retailers. Impact of payment protection scheme on the consumers; Effects of furniture chain failures on the retail industry; Problems affecting the furniture retailers.
- Talk. // Cabinet Maker;7/28/2006, Issue 5498, p8
The article discusses on customers treatment to shopfloor staff. Colin Nicoll, salesman of Pert's House Furnishers said that some customers look down on staff and make demands and do not treat staff properly. Marlene Taggart, owner of Woodgreen Furniture commented that customers just want a bit...
- Customers are not always right; Change attitude; Improve service. Tschohl, John // American Salesman;Feb95, Vol. 40 Issue 2, p3
Provides some advice on how consumers can treat service employees properly. Presentation of oneself as a reasonable person; Compliment; Avoidance of negative emotions; Treatment of employees as human beings; Remarks of John Tschohl, customer service consultant; Service Quality Institute.
- Best Value: Improving Services by talking to people. Brennan, Carol; Douglas, Alex // Consumer Policy Review;Jul/Aug99, Vol. 9 Issue 4, p135
Considers the context for the customer/citizen focus of Best Value and discusses the importance of consumer consultation in the local government in Scotland. Definition of Best Value; Sound consultation procedure done by the Scottish Consumer Council; Aspects of local services; Conclusion.
- Of Price and Men. Chiger, Sherry // Catalog Age;Oct2001, Vol. 18 Issue 11, p19
Comments on the eagerness of consumers to settle for incompetent services in exchange for saving money. Impact of the sluggish economy on the purchasing power of consumers; Consideration of price tag and rarity in purchasing commodities; Revelation of Americans as lowest in personal savings.
- Finding out reasons for objections is key to overcoming them. Feiertag, Howard // Hotel & Motel Management;10/21/2002, Vol. 217 Issue 18, p14
Discusses the importance of finding out reasons for resistance by customers for minimising the resistance. Least effective means of overcoming resistance within ranks of hotel sales; Reasons for a prospective customer's resistance; Methods to overcome customer resistance.
- Complaints: Response and Responsibility. Geffken, Carl // Global Cosmetic Industry;Aug2002, Vol. 170 Issue 8, p30
Focuses on the importance of consumer feedbacks for the customer service of businesses. Benefits to be gained; Variation in the types of complaints; Significance of taking seriously the complaint evaluation; Steps in the evaluation process. INSET: STANDARD OPERATING PROCEDURES.
- designated shopper. Shanahan, Laura // Brandweek;10/8/2001, Vol. 42 Issue 37, p54
Talks about the attitudes of customers towards customer-service representatives. Belief of consumers about customer-service representatives; Types of customers calling technical supports.
- Satisfying low cost demands. // Cabinet Maker;10/26/2001, Issue 5261, p20
Focuses on the expectations of customers on low prices furniture in Great Britain. Satisfaction on low prices furniture; Need of the customers; Comment of some furniture specialist on customer's choice.