The target

July 2009
Travel Weekly (UK);7/24/2009, p38
Trade Publication
The article presents information on the evaluation of various British travel agents offering tours to Australia, by Mystery Shopper, a representative for the journal "Travel Weekly." According to Mystery Shopper, Flight Centre did not offer specific information about tours. A better customer relationship could have been built by the Thomas Cook travel agency.


Related Articles

  • STAR AGENT.  // Travel Trade Gazette UK & Ireland;3/2/2007, Issue 2756, p40 

    The article presents the experience of a mystery shopper on his visit to the travel agency Appleby Travel. The mystery shopper found the branch very tidily kept. The agent who attended to him was efficient according to him. She was able to present to him with the most cost-effective travel...

  • Scoring system.  // Travel Weekly (UK);6/26/2009, p29 

    The article focuses on the scoring criteria used to assess several travel agencies, for the services and packages offered by them, being visited by the shopper termed as mystery shopper. 50% of the travel agencies were scored on the basis of the advice and product knowledge provided by them. 25%...

  • TOP 5 TIPS.  // Travel Weekly (UK);9/4/2009, p28 

    The article presents tips from Mystery Shopper, an agent for the "Travel Weekly" for travel agents on how to offer tours to Hong Kong, China during the Chinese New Year Celebration. It is suggested to make the most of the sales by advising clients to arrive in the city a couple of days before...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);6/7/2012, Issue 2120, p34 

    The article focuses on Mystery Shopper's evaluation of customer service offered to him at various travel agents he visited in Brighton for a package tour to Vietnam. He remarks that an exceptionally friendly agent rose to his feet and suggested the Best of Vietnam private tour at Trailfinders. A...

  • Thomas Cook First Choice Going Places Thomson.  // Travel Weekly (UK);7/20/2007, p57 

    The article presents the result of a customer service evaluation of a travel agency conducted by a mystery shopper. The mystery shopper is convinced the agent who represented the company was brusque when dealing with the undercover shopper. While, the shopper was discouraged to make a purchase,...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);11/7/2013, Issue 2193, p52 

    The article presents the views of Mystery Shopper regarding the various travel agencies visited by him in search of a Morocco Holiday. He comments on the tour offered by Queen House. He remarks that he was offered the price of 180 pound for the Insight Vacations Best of Morocco tour with flights...

  • Net gains. Richardson, Dave // Travel Trade Gazette UK & Ireland;2/26/2010, Issue 2902, p24 

    The article discusses the developments in travel technology and latest news in the travel agency systems. It suggests travel agents to invest in travel technology with the focus on development of efficient web sites and customer relations management without losing the human touch. Further, it...

  • PIN YOUR HOPES ON TAILOR-MAKING. Fox, Linda // Travel Weekly (UK);2/9/2007, p34 

    This article reports on the popularity of dynamic packaging in the travel retail sector. Dynamic packaging is a simple way of applying new technologies to enhance the trusted relationships between travel agents and consumers. The benefits of agents from dynamic packaging, as well as the...

  • So, Where To Next Year? Plog, Stanley C. // Travel Agent;10/24/2005, Vol. 323 Issue 2, p66 

    Focuses on the need for travel agents to know more about the interests and preferences of their clients to help plan future trips. Percentage of travel segments that prefer to visit the same place on next trip versus going to a new destination; Increase in revenue by recommending better hotels...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics