HOW TO…have a difficult conversation

July 2009
People Management;7/30/2009, Vol. 15 Issue 16, p31
The article offers tips to human resources (HR) managers on handling difficult conversations with employees. Managers may remain sympathetic and acknowledge problems, but they should avoid taking on responsibility for someone else's problem. If people do not believe a situation will improve, managers may offer an example of when a solution to the type of challenge in question was achieved to help them become more optimistic.


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