TITLE

Walker: best practice on debt needs to be much more widespread

PUB. DATE
July 2009
SOURCE
Utility Week;7/24/2009, p4
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on how Anna Walker, chair of the Independent Review of Charging for Household Water and Sewerage Services in Great Britain, defended her decision not to recommend making Water Direct a scheme instigated by customers rather than companies. It relates why industry stakeholders believe the debt management scheme should be amended so that customers could opt for the scheme themselves before falling into arrears. Walker argued that companies could handle the debt on behalf of customers.
ACCESSION #
43705545

 

Related Articles

  • Water firms need contracts to fight debt.  // Utility Week;10/23/2009, Issue 17, p28 

    The article focuses on plan by the British government's independent review of charging and metering in water to recommend the introduction of customer contracts in order to address consumer debt. According to review author Anna Walker, contracts between companies and customers are needed to...

  • Sector faces debt time-bomb. Andrews, Annabel // Utility Week;3/27/2009, Vol. 30 Issue 13, p9 

    The article reports on the consumer debt problem faced by water companies in Great Britain due to an increase in bounced payments and a migration away from direct debit as customers try to manage their outgoings in the downturn. According to James Leigh, utilities partner at Deloitte, direct...

  • Customers rank service above green protection.  // Utility Week;12/19/2003, Vol. 21 Issue 1, p5 

    Reports on findings of research commissioned jointly by the main price review players into customers attitudes towards standards of water service and those proposed in water companies' draft business plans for 2005-2010 in Great Britain. Views of customers on environmental protection;...

  • We'll meter again. Bennett, Chris // Utility Week;2/11/2005, Vol. 23 Issue 3, p14 

    Focuses on the use of metering in monitoring usage and making consumers value water in Great Britain. Importance of the role of consumers in water utilities.

  • Is water metering fair or effective? Hobson, Steve // Utility Week;3/10/2006, Vol. 25 Issue 3, p14 

    The article opposes compulsory water metering in Great Britain. The underlying assumption behind compulsory water metering is that when consumers have to pay for what they use, they will use less. But it is feasible to introduce some sort of rising block or seasonal tariffs with basic meter...

  • Customer perspectives on water quality, safety, and service failure risks. CHALAK, ALI; REID, SCOTT; SILCOCK, MARTIN; ABIAD, MOHAMAD G. // Journal: American Water Works Association;Aug2013, Vol. 105 Issue 8, pE449 

    Mixed log it models offer a useful framework for understanding variations in customers' attitudes toward service failure risks. However, assumptions of normality could be unrealistic in cases in which attitudes are bounded by zero and risk indifference is common among customers. This article...

  • No separation in White Paper. Darby, Megan // Utility Week;12/16/2011, p7 

    The article focuses on the Department of Environment, Food and Rural Affairs (Defra) White Paper proposing to scrap the minimum usage of non-domestic users in England through a more transparent system. The proposal, it says, expects the mutual recognition of Office of Water Services (Ofwat) and...

  • Future water resource challenges: Four critical and recurring themes. MAXWELL, STEVE // Journal: American Water Works Association;Aug2014, Vol. 106 Issue 8, p194 

    The article discusses the key themes across various contexts that can provide insights on the future and a framework for resolving challenges in water resource. Topics mentioned include the accessibility to clean water as a decision criterion for social, demographic, and personal choices, a...

  • Moving with the times. Harris, Keith // Utility Week;9/3/2010, Vol. 33 Issue 4, p19 

    The article reports on the need for the regulatory regime for the water supply sector in Great Britain to take into consideration sustainability. It is noted that competition has pressured companies to be innovative in financing which became favorable to customers and investors. It is suggested...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics