Walker: best practice on debt needs to be much more widespread

July 2009
Utility Week;7/24/2009, p4
Trade Publication
The article reports on how Anna Walker, chair of the Independent Review of Charging for Household Water and Sewerage Services in Great Britain, defended her decision not to recommend making Water Direct a scheme instigated by customers rather than companies. It relates why industry stakeholders believe the debt management scheme should be amended so that customers could opt for the scheme themselves before falling into arrears. Walker argued that companies could handle the debt on behalf of customers.


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