The impact of a communications strategy and five step survey process on the improvement of employee engagement

June 2009
Management Services;Summer2009, Vol. 53 Issue 2, p9
Academic Journal
This article examines some methods of measuring and improving employee engagement. It uses a phase three action research case study in achieving its goal. It identifies the objectives of the phase three research, including to assess the benefits of a standardized approach for the communication, distribution, completion and collection of employee engagement surveys and to involve the staff in the development of the process. It highlights the increase in the employee engagement score. In addition, the article discusses the validation of the five step process for the delivery of the survey.


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