Merricks cautious over RDR effect on complaints

Blackmore, Nicole
July 2009
Money Marketing;7/16/2009, p56
The article focuses on the advice of outgoing Financial Ombudsman Service (FOS) chief Walter Merricks to his successor in Great Britain. It states that Merricks has warned his successor not to expect a decline on the number of complaints in view of the retail distribution review (RDR). Accordingly, Merricks has been cautious on the possibility of misunderstandings created by the changes in the system.


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