TITLE

Merricks cautious over RDR effect on complaints

AUTHOR(S)
Blackmore, Nicole
PUB. DATE
July 2009
SOURCE
Money Marketing;7/16/2009, p56
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on the advice of outgoing Financial Ombudsman Service (FOS) chief Walter Merricks to his successor in Great Britain. It states that Merricks has warned his successor not to expect a decline on the number of complaints in view of the retail distribution review (RDR). Accordingly, Merricks has been cautious on the possibility of misunderstandings created by the changes in the system.
ACCESSION #
43516035

 

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