Complaint data must be revealed

Blackmore, Nicole
July 2009
Money Marketing;7/16/2009, p8
The article reports on the call of the Financial Service Authority (FSA) on firms to publish their own complaint data every six months in Great Britain. It states that FSA has received almost 500 or more complaints during the period. The agency estimates that 200 firms need to publish their data so that consumers will be aware on how they handle complaints.


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