Scoring system

July 2009
Travel Weekly (UK);7/10/2009, p25
Trade Publication
The article presents information on the scoring system awarded by the mystery shopper to travel agencies while evaluating customer service. It is stated that advice and product knowledge receives fifty percent and twenty five percent is awarded for customer service. External/internal appearance scores fifteen percent.


Related Articles

  • MYSTERY SHOPPER.  // Travel Weekly (UK);10/3/2008, p46 

    The article rates several travel agents based on their customer service and detailed product knowledge by citing a scenario wherein a mystery shopper enquires about travel packages in Kilmarnock, Scotland. King World Travel has been rated as the agent who had been the most responsive and...

  • Scoring system.  // Travel Weekly (UK);6/12/2009, p35 

    The article offers information on the scoring system for evaluating customer services of travel agencies in Great Britain. In the evaluation, 50% is allocated to advice and product knowledge, whereas 25% is allocated to customer service. A travel agency fails to score provided it keeps the...

  • THERE'S NO ESCAPE FROM THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;10/20/2006, Issue 1843, p50 

    The article examines the services of travel agencies in Blackburn, Lancashire, England. At the travel agency, Going Places, the mystery shopper could not find anything in the brochures related to Kentucky, they had on display. Then the consultants informed that he shoud look in the Internet....

  • Maureen. Hill, Maureen // Travel Weekly: The Choice of Travel Professionals;6/17/2005, Issue 1774, p50 

    The article presents the author's experience with some of her clients while working as a travel agent. One such client was wearing a smart, shiny, suit. He asked for a holiday in Europe and was quite specific in his request, wanting scheduled flights, private taxi transfers, quality...

  • Thomas Cook.  // Travel Weekly (UK);1/8/2010, Vol. 5, p31 

    The article presents information about a visit by the mystery shopper, periodical Travel Weekly's agent, to travel agency Thomas Cook Ltd., located at 77 High Street, Maidenhead, England, to evaluate their customer service. The agent asked about the mystery shopper's requirements and put them on...

  • MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;11/3/2006, Issue 1845, p42 

    The article presents the experiences of a mystery shopper to evaluate customer services at various travel agencies in Great Britain. The desks and chairs were badly laid out at the Harvey World Travel in Yeovil, England. A consultant approached her after a few minutes and asked her whether she...

  • Scoring system.  // Travel Weekly (UK);11/27/2009, p35 

    The article offers information on the scoring system used by the Mystery Shopper section of the journal for rating travel agencies. A score of 50% is awarded for advice and product knowledge, 25% is for customer service, 15% is for external/internal appearance, and 10% is for overall experience.

  • Shopping for a Mystery Shopper. Goodwin, Eric // Restaurant Hospitality;Aug2006, Vol. 90 Issue 8, p80 

    The article focuses on things to consider in selecting the right mystery shopping firm for the hospitality business. Mystery shopping firms help measure and provide information on service delivery in the hospitality industry. To select a firm that can develop an effective mystery shopping...

  • Mystery Solved. Stucker, Cathy // Kitchen & Bath Business;Jan2005, Vol. 52 Issue 1, p36 

    Focuses on the importance of conducting customer service evaluation in business enterprises. Relevance of hiring a mystery shopping company; Factors to consider in conducting a personal evaluation of the business; Benefits of evaluating the sales techniques of employees.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics