TITLE

Scoring system

PUB. DATE
July 2009
SOURCE
Travel Weekly (UK);7/10/2009, p25
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents information on the scoring system awarded by the mystery shopper to travel agencies while evaluating customer service. It is stated that advice and product knowledge receives fifty percent and twenty five percent is awarded for customer service. External/internal appearance scores fifteen percent.
ACCESSION #
43427275

 

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