Aviva orphan cash blackout angers advocate

York, Nicola
June 2009
Money Marketing;6/25/2009, p7
The article discusses the issue regarding Aviva policyholder advocate Clare Spottiswoode and the dispute over the blanking-out of key figures in the report on the reattribution of the estate. Aviva claimed that the figures were comercially sensitive, but Spottiswoode disagreed. She believed that the figures would not be advantageous to competition, but would be helpful to policyholders. Comments from Office of the Policyholder Advocate director of communications Jonathan Haslam are presented.


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