'Life isn't fair, get used to it,' says Giles Hawke

June 2009
Travel Weekly (UK);6/26/2009, p17
Trade Publication
The article focuses on views of Giles Hawke, Complete Cruise Solution's (CCS) sales director, regarding cruise commission for travel agents by 2012. The views were presented at the Association of Cruise Agents' (ACE) UK Cruise Conventions in Denver, Colorado in June 2009. Hawke cites allocation of £400 million in cruise commission by 2012 for hard-working agents. He said that the rise in commission is due to launch of new ships, adding more capacity for agents to sell.


Related Articles

  • Searching out new solutions.  // Travel Trade Gazette UK & Ireland;1/26/2012, Issue 2989, p12 

    The article presents the author's conversation with sales and customer services director Giles Hawke of Complete Cruise Solution (CCS). Accordingly, CCS has moved to slash agents' commission from 15% to five percent which Hawke believes is the right remuneration model. Hawke is happy with the...

  • Complete trade focus.  // Travel Weekly (UK);1/5/2007, p3 

    The article reports that Complete Cruise Solution has underlined its commitment to working with agents by announcing its biggest-ever trade giveaway and a first expansion of its sales team. Head of sales Giles Hawke said expanding the sales team represented an investment approaching £250,000...

  • Princess Cruises starts e-ticketing.  // Travel Trade Gazette UK & Ireland;6/26/2009, Issue 2872, p10 

    The article reports on the move of Complete Cruise Solution to start electronic-ticketing (e-ticketing), with a soft launch for Princess Cruises in Great Britain. The company's sales manager, Giles Hawke, claims that the move would save travel agents as well as offers them with selling...

  • CCS reaches out to independents. Gray, Chris; Griffiths, Sophie // Travel Trade Gazette UK & Ireland;4/16/2010, Issue 2908, p5 

    The article reports on the move of Complete Cruise Solution (CCS) to reach out to small independent travel agents after listening to complaints in Great Britain. Giles Hawke, sales customer services director of CCS, states that they offer special deals on certain departures to agents in...

  • Advantage cruise deal.  // Travel Trade Gazette UK & Ireland;10/3/2008, Issue 2836, p13 

    The article reports that the Advantage has started a talk with cruise lines to negotiate preferential group allocations to give agents access to exclusive deals. During the Advantage conference, Giles Hawke, Complete Cruise Solution sales director, discussed the current level of cruise business...

  • Agents key in cruising.  // Travel Weekly (UK);11/17/2006, p19 

    The article focuses on the expectation towards the cruise industry to not follow the wake of airlines and traditional operators by cutting out agents because the current model is working so well. According to Paul Evans, CEO of Low Cost Travel Group, suppliers who control stock, and whose...

  • Complete Cruise admits cancellation error.  // Travel Trade Gazette UK & Ireland;4/21/2006, Issue 2713, p4 

    The article reports on the admission of Great Britain-based Complete Cruise Solution that it made a mistake by telling agents it would no longer pay standard commission on cancellation fees. Head of sales Giles Hawke has confirmed that the company will still pay agents standard commission on all...

  • CCS counters discount claim.  // Travel Trade Gazette UK & Ireland;5/2/2008, Issue 2815, p4 

    The article reports on the oppose decision of P&O Cruises Ltd.'s trade arm Complete Cruise Solution (CCS) regarding an agent who claimed that he was urged to discount. According to Select World Travel owner Lee Harrison, CCS sales director Giles Hawke advised that he discounted to grow volumes...

  • CCS sails ahead of the rest with Academy programme.  // Travel Trade Gazette UK & Ireland;11/1/2012, Issue 3026, p38 

    An interview with Giles Hawke, sales and customer services director of Complete Cruise Solution (CCS), is presented. Hawke says that CCS's Academy won the "Travel Trade Gazette" (TTG) Travel Award for Training Programme of the Year 2012 because it provides information on cruising that an agent...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics