Chaos theory

Bischoff, Glenn
July 2009
Urgent Communications;Jul2009, Vol. 27 Issue 7, p26
Trade Publication
The article talks about procedural reforms for the rescue operations of the 911 sector. The reform seeks for national training and certification program of 911 center call-takers and dispatchers. Craig Whittington of the National Emergency Number Association (NENA) is in favor of such program but he stresses that funding might pose difficulty in creating and maintaining a national program. Gordon Moore, an educator, suggests that 911 centers must adopt the protocols developed by various federal organizations for telecommunicators.


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