From the depths

July 2009
Urgent Communications;Jul2009, Vol. 27 Issue 7, p12
Trade Publication
The article focuses on Wendy Knight, a telecommunicator for the 911 center of the Bixby Police Department in Oklahoma. Knight both works as a call-taker and a dispatcher which requires her to be a multi-tasker. She believes that the ability to multi-task is crucial to her job in dealing with high call volumes and in prioritizing incidents. The center requires 10-hours shift schedules for its call-takers to ensure reliable service for the public.


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