Banks' Email Answers Slow, Unsure

Rountree, David
April 2001
Bank Technology News;Apr2001, Vol. 14 Issue 4, p25
Trade Publication
Reports on the customer interaction management software Visibility which was developed by Northern Ireland-based Amacis Ltd. Use of the software in responding to company electronic mail; Automatic generation of proposed responses to customer electronic mail; Company's sponsorship of a survey on electronic mail responses in the United States.


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