Ask the GUEST

July 2009
Hospitality Upgrade;Summer2009, p164
Trade Publication
The article presents the views of hotel guests at the Royal Sonesta Hotel in Cambridge, Massachusetts on their frustrations with technology offered in the hotel. Entrepreneur Dick McGinnis shared that Internet access in the hotel was limited in its access. Businesswoman Ruth Whitehill said that hotels need to provide free Internet access for their hotel guest. Traveler Frank Johnson stressed that printing options need to be available as well as electronic mailing while traveling.


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