TITLE

To Call Forward or Not Call Forward

AUTHOR(S)
Burns, John
PUB. DATE
July 2009
SOURCE
Hospitality Upgrade;Summer2009, p159
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the concept of call forwarding implemented by many hotel companies to handle telephone calls for hotel reservation. Hotel reservationist answered and handled calls day and night to confirm bookings and to reduce on-property operating cost of reservation calls used. Moreover, reservationists confirm reservations at the rates available in the central reservation system that depends on lodging brand to ensure proper treatment of reservation caller.
ACCESSION #
43274430

 

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