How to Beat your Competitor with Customer Service

McCrossa, Tina
July 2009
Hospitality Upgrade;Summer2009, p54
Trade Publication
The article focuses on Mandarin Oriental Hotel Group which offers customer service to increase its revenue. Mandarin Oriental was considered as a leading hotel company with geographic profile and quality service standards combined with people and technology. In addition, Mandarin Oriental has implemented smart technology to reduce its hotel costs, and electricity on quality customer information.


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