TITLE

How to Beat your Competitor with Customer Service

AUTHOR(S)
McCrossa, Tina
PUB. DATE
July 2009
SOURCE
Hospitality Upgrade;Summer2009, p54
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on Mandarin Oriental Hotel Group which offers customer service to increase its revenue. Mandarin Oriental was considered as a leading hotel company with geographic profile and quality service standards combined with people and technology. In addition, Mandarin Oriental has implemented smart technology to reduce its hotel costs, and electricity on quality customer information.
ACCESSION #
43274419

 

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