TITLE

MYSTERY SHOPPER

PUB. DATE
May 2009
SOURCE
Travel Weekly (UK);5/22/2009, p24
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
In this article, mystery shoppers evaluate the customer services of several travel agencies in Great Britain that provide golf holiday tours to Portugal. Mystery shoppers appreciate the agency Thomas Cook Ltd. for its appearance and customer service. In terms of advice and product knowledge, mystery shoppers deducted few marks of the agency. According to mystery shoppers, the service provided by the travel agency Can-Am Travel was not satisfactory.
ACCESSION #
43245892

 

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