TITLE

Customer Counts

PUB. DATE
April 2009
SOURCE
FoodService Director;4/15/2009, Vol. 22 Issue 4, p4
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on how Anthony LaBriola, executive chef-food production manger at the Imperial Point Medical Center in Fort Lauderdale, Florida are retaining and attracting customers. LaBriola emphasizes the importance of knowing what the customers expect and meeting their expectations to customer retention and to gaining new customers. He also makes dining special to keep his customers coming back. LaBriola outlines the steps they have taken to keep employees from leaving the hospital to get their meals from their competitors.
ACCESSION #
43205791

 

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