Customer Counts

April 2009
FoodService Director;4/15/2009, Vol. 22 Issue 4, p4
Trade Publication
The article focuses on how Anthony LaBriola, executive chef-food production manger at the Imperial Point Medical Center in Fort Lauderdale, Florida are retaining and attracting customers. LaBriola emphasizes the importance of knowing what the customers expect and meeting their expectations to customer retention and to gaining new customers. He also makes dining special to keep his customers coming back. LaBriola outlines the steps they have taken to keep employees from leaving the hospital to get their meals from their competitors.


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