Hannah has the drive to succeed

May 2009
Travel Weekly (UK);5/15/2009, p37
Trade Publication
The article focuses on the Bishop Auckland, Durham, England, based branch of Thomson Holidays, a part of TUI Travel PLC, which scored an impressive percentage in the Mystery Shopping conducted by the journal "Travel Weekly." It is stated that one of its consultant, Hannah Beveridge, was adjudged as the highest scoring agent in March 2009. Thomson's branch manager Louise Clayton states that the branch focuses on keeping the team motivated for building good customer service.


Related Articles

  • Thomson.  // Travel Weekly (UK);1/8/2010, Vol. 5, p30 

    The article presents information about a visit by the mystery shopper, periodical "Travel Weekly's" agent, to the travel agency Thomson, located at 48 High Street, Maidenhead, England, to evaluate their customer service.

  • Thomson.  // Travel Weekly (UK);3/26/2010, Vol. 5, p38 

    The article presents information related to mystery shopping of Thomson Holidays division of TUI UK Ltd., for getting return flight to New York at the end of May in the budget of 1,000 pounds.

  • Mystery Shopper in Peterborough, Cambridgeshire.  // Travel Trade Gazette UK & Ireland;9/22/2011, Issue 2974, p40 

    The article focuses on the travel agencies and web site visited by a mystery shopper for a cruise and 10-day Sri Lanka safari holidays for four adults in November, with a budget of 7,600 euro. It mentions various travel contenders including the Thomson Holidays Ltd., Hayes & Jarvis, and Mercury...

  • Thomson.  // Travel Weekly (UK);7/17/2009, p26 

    The article presents information on a shopper who wants to purchase a holiday package by visiting several travel agents in Great Britain. This shopper has been designed by the journal to know about the quality of a specific product. This time the shopper visited Thomson Holidays, a part of TUI...

  • THERE'S NO ESCAPE FROM THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;11/11/2005, Issue 1795, p50 

    The article presents information on mystery shopping in the aftermath of Hurricane Wilma. The author presents an analysis of the effect of the hurricane on the tourism infrastructure of Cozumel Island, Mexico. While one of the tour operators doubted it would be possible to visit the island in...

  • Sovereign plans to bolster data with interviews.  // Precision Marketing;1/23/2004, Vol. 16 Issue 13, p5 

    Reports on Sovereign Holidays' revamped of its customer database to develop a holistic approach. Appointment of research-based brand consultancy, Depot to build business in key market sectors in Great Britain.

  • Thomson.  // Travel Weekly (UK);4/24/2009, p34 

    The article presents the experiences of a mystery shopper who visits travel agency Thomson Holidays to evaluate its tour offerings for Turkey. When a consultant of Thomson Holidays was contacted, she made several negative remarks about Turkey as a tourist place. The consultant searched some...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);8/29/2008, p28 

    The article presents a mystery shopper's ratings for travel agencies located in South Shields, England. The mystery shopper wanted advice on a trip to the Red Sea, where she could dive and relax. The top two companies were Dawson & Sanderson, which scored 87% and Thomson, which scored 82%,...

  • THERE'S NO ESCAPE FOR THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;8/4/2006, Issue 1832, p40 

    The article presents information on various travel agencies who were asked to arrange a holiday to Eilat, the southernmost city of Israel. The travel agency Thomson Holidays, at 55 High Street, had a poor consultant who had no idea where to find Eilat and did not know how to use a brochure. The...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics