The Application of Benchmarking Techniques by Road Transport Companies in the United Kingdom and the Netherlands

Menachof, David; Wassenberg, Otto
December 2000
Transportation Journal (American Society of Transportation & Log;Winter2000, Vol. 40 Issue 2, p40
Academic Journal
Evidence is presented on the extent of benchmarking involvement among road freight transport companies in the Netherlands and the United Kingdom, on differences/similarities between road transport companies that conduct benchmarking and those that do not, and on the specific areas in which benchmarking is commonly used by road transport companies. Dutch firms seem to apply benchmarking more often than their British counterparts. Benchmarking involvement is confined to large firms. The mean number of benchmarking areas is 6.4. Financial benchmarking areas are used most, followed by the areas of occupancy (statistics of operational efficiency), customer service, and quality. The greatest barrier to the conduct of an effective benchmarking program appears to be time rather than lack of employee commitment. The second greatest barrier is organizational complexity, followed by lack of personnel resources.


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