Rules of Change

Goldsmith, Marshall
July 2009
Leadership Excellence Essentials;Jul2009, Vol. 26 Issue 7, p10
The article discusses how business leaders can increase the odds in their favor by adopting several rules of change. It explains why leaders must listen to complaints and feedback from employees to address the problems facing the enterprise. It outlines the steps to determine what needs to be changed in the organization. It emphasizes the use of incentives to change the behavior of employees.


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