TITLE

Expression of Emotion as Part of the Work Role

AUTHOR(S)
Rafaeli, Anat; Sutton, Robert I.
PUB. DATE
January 1987
SOURCE
Academy of Management Review;Jan1987, Vol. 12 Issue 1, p23
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Research in organizational behavior focuses on expressed and felt emotions as indicators of employee health and satisfaction In contrast, less conceptual and empirical work addresses the display of feelings as part of the job. This paper proposes a conceptual framework to guide theory development and research about the causes, qualities, arid consequences of emotions that are expressed to fulfill role expectations.
ACCESSION #
4306444

Tags: ORGANIZATIONAL behavior;  EMOTIONS (Psychology);  INDUSTRIAL psychology;  ORGANIZATIONAL sociology;  JOB satisfaction;  EMPLOYEES -- Attitudes;  QUALITY of work life;  OCCUPATIONAL health services;  ROLE expectation;  EMPLOYEE morale

 

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