TITLE

Scoring system

PUB. DATE
June 2009
SOURCE
Travel Weekly (UK);6/12/2009, p35
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on the scoring system for evaluating customer services of travel agencies in Great Britain. In the evaluation, 50% is allocated to advice and product knowledge, whereas 25% is allocated to customer service. A travel agency fails to score provided it keeps the mystery shopper waiting for 15 minutes or longer.
ACCESSION #
43046536

 

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