TITLE

Good service will bring you benefits

AUTHOR(S)
Robertson, Edward
PUB. DATE
June 2009
SOURCE
Travel Weekly (UK);6/12/2009, p20
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents the views of customer service expert Jo Causon on customer relationships in the travel industry. Institute of Customer Service chief executive Causon believes if travel agents put clients at the heart of their business, they will reap the rewards. Causon thinks that one of the most important things that companies get wrong is not getting the point across clearly.
ACCESSION #
43046521

 

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