Good service will bring you benefits

Robertson, Edward
June 2009
Travel Weekly (UK);6/12/2009, p20
Trade Publication
The article presents the views of customer service expert Jo Causon on customer relationships in the travel industry. Institute of Customer Service chief executive Causon believes if travel agents put clients at the heart of their business, they will reap the rewards. Causon thinks that one of the most important things that companies get wrong is not getting the point across clearly.


Related Articles

  • Brain Food: Crash course in … Handling customer complaints. Garrett, Alexander // Management Today;Nov2006, p21 

    The article focuses on how one should treat complaints of one's customers and organization. It is suggested that complaints should be encouraged and not suppressed. It is viewed that one should instill a culture of listening without prejudices in one's employees, and encourage front-line staff...

  • this week's request: A relaxing two-week holiday in a quiet resort in Greece for two adults in June.  // Travel Trade Gazette UK & Ireland;9/17/2004, Issue 2632, p34 

    Reports developments in travel industry as of September 17, 2004. List of top independent agencies; Average scores awarded to the leading multiples and independent agencies since November 2003; Tips for travel agents on building customer relations.

  • A four-night self-catering break in Normandy for two adults in September, travelling by car via ferry.  // Travel Trade Gazette UK & Ireland;8/26/2005, Issue 2680, p82 

    Presents the rating of travel agencies following their response to the request of Travel Travel Gazette's Top Shop mystery shopper in Great Britain. Appreciation of the polite and friendly attitude of a travel agent from Thomas Cook; Dissatisfaction of the customer service offered at Anemone...

  • Gear up for challenge of 'new order'.  // Travel Trade Gazette UK & Ireland;9/25/2014, Issue 3116, p12 

    The article focuses on the statement given by Jo Causon, chief executive of international partnership organization Institute of Customer Service, regarding the importance of changes from transactional to relationship economy for travel companies.

  • Training cuts could carry a high price tag.  // e.learning age;Nov2009, p3 

    The article deals with the warning of the Institute of Customer Service on the impact of cutting costs on customer service training. It warned that doing so could damage customer relations. A study conducted by the institute indicated that one in three companies are using the slash and burn...

  • THE VIEW FROM HERE.  // Director;Jul/Aug2009, Vol. 62 Issue 12, p12 

    The article presents the views of Jo Causon, chief executive of the Institute of Customer Service, on good customer service. Causon said that a good customer service is consistently understanding and addressing one's customers' needs and it is an important factor in determining whether a...

  • Travel Agent Intel.  // Travel Agent;9/19/2005 Hawaii, Vol. 322, p3 

    Provides tips for enhancing customer service for travel agents in Hawaii. Encouragement of learning during the travels; Recreation activities; Establishment of personal relations.

  • Top 10 Tips for the Next 80 Years. Terrero, Ruthanne // Travel Agent;12/6/2010, Vol. 337 Issue 11, p10 

    The article offers 10 tips on how travel agents can keep their business thriving. The author suggests that travel agents should use their power, ask their clients what their next adventure is going to be and use every touch point possible to let clients know their capability. She proposes that...

  • POLAR Links to TRAMS ClientBase. Cope, Peggy // Travel Agent;5/8/2006, Vol. 325 Issue 5, p83 

    The article reports that Princess and Cunard's POLAR Online reservation system will link directly with TRAMS ClientBase, a customer relationship management program. According to the article, the system enables agents to automatically transfer information about their Princess and Cunard bookings...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics